Are You Turning Your Customers Into Raving Fans?
Recently my dishwasher broke down and was no longer usable. The dishwasher was no longer under warranty so I needed to engage an external service provider to get it fixed. Not knowing anyone in the industry, I called the manufacturer and they referred a local business. I called that business straight away. I explained very […]
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Innovation – A Different Way Of Thinking
Prior to e-commerce and the Internet, distribution and fulfilment centres were based on retail systems. Orders would come through from the stores and human “pickers” would manually go out to the racks and move the pallets to go to the stores. The stores would then receive the delivery in batch (eg. 10 brand new Westinghouse […]
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Look Inside Your Business Too Leverage Out
Business Owners often look externally for solutions to grow and improve their business, whether getting new prospects and clients, developing new business relationships, forming partnerships and employing staff. Often the most valuable and overlooked resources of any small business already exists inside your business right now. What if you could leverage these resources to achieve […]
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How To Crank Up The Levers Of Your Business
Do you know what levers to pull in every area of your business so that you can influence performance and achieve the freedom and lifestyle you deserve? Most businesses fail simply because they do not have a handle on each area of their business. Knowing what levers to pull and the questions to ask is […]
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How Well Do You Really Know Your Clients?
When you walk down the street or chat to someone online, can you recognise your ideal average client? Do you know who they are, what they want, what keeps them awake at night, and what their dreams, fears and frustrations might be? Why is Getting to Know Your Clients Important? In today’s world, there is […]
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